Appointments
Please note that the surgery is closed from 1.00 pm. on the 3rd Thursday of each month for Protected Learning Time
URGENT APPOINTMENTS
If you have a problem that will not wait for a routine appointment, please tell the receptionist.
Telephone System
For the protection of Patients and our Staff all "Telephone" calls are recorded. Please DO NOT use the CALLBACK service offered by B.T. as this is not compatible with our telephone system.
When checking in for your appointment we have a self check in facility on our reception desk. This is a quick easy way to check in for your appointment.
IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW
APPOINTMENT SYSTEM
- An appointment system is in operation and have spaces every day for those who need to be seen urgently.
- You may choose which doctor you prefer to see, which does not have to be the doctor you are registered with. If you have seen one doctor with a problem it is usually better to follow it up with them.
- In an emergency your details will be assessed by a doctor and you will be seen as soon as is necessary. We aim to achieve the Government target of patients being seen by a health care professional within 48 hours.
In return we ask you to…
- Request appointments before 10:00am if you wish to be seen the same day.
- Cancel appointments you cannot keep as early as possible so that the time can be made available to someone else.
- Request emergency or urgent appointments only when absolutely necessary.
- Observe the ‘one patient, one appointment’ rule and not to compromise the Doctor by asking him to treat other family members at the same time.